Frequently Asked Question – Canada’s Top GPS Trackers

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Frequently asked question

TrackiPet Device and App

How do I activate TrackiPet?
How do I charge my TrackiPet?
Why do I need the TrackiPet App?
Do I need to buy a SIM card for my TrackiPet?
How many TrackiPet devices can I add to my TrackiPet App account?
What do the lights on my TrackiPet mean?
After pressing the power button for 3 seconds; all lights, followed by solid green – TrackiPet is starting up.
Pulsing white – TrackiPet is activating.
After pressing the power button for 3 seconds; solid amber – TrackiPet is powering off.
Quick flashing white – TrackiPet is in real-time tracking mode.
Flashing amber – TrackiPet’s battery level is low.
After a single press of the power button; green – TrackiPet is on and connected to a network.
After a single press of the power button; amber – TrackiPet is on and not connected to a network.
While your TrackiPet is charging:
Steady amber – TrackiPet is charging and is not yet full.
Steady green – TrackiPet has reached full charge.
All lights sequentially – Firmware update is in progress.
All lights on and steady – Firmware has been updated
What are the tracking modes and how do they work?
How often is my dog’s location updated in each of the tracking modes?
How long does TrackiPet’s battery last in each of the tracking modes?
What is real-time tracking and how does it work?
Is TrackiPet waterproof?

Purchasing

Where can I buy TrackiPet?
Do I need to buy a subscription?
How can I buy a subscription?
When you purchase your device on TrackiPet.com, you’ll be asked to select your subscription plan before adding the device to your shopping cart. Upon completion of your purchase, you’ll receive a subscription activation code. You’ll be prompted to enter it to complete activation when you create your profile in the TrackiPet App.
If you purchase your device from one of our resellers, you’ll need to buy a subscription on the TrackiPet App in order to activate it.
Can I change the shipping address?
How can I view my order history and status?
Do I have to pay import taxes and duties?
Do I need to buy a SIM card for my TrackiPet?

Billing

Do I need to buy a subscription?
Will my subscription be renewed automatically?
Can I change my form of subscription payment?
Can I change my subscription plan?

Troubleshooting

My TrackiPet is not charging. What do I do?
How do I restart my TrackiPet?
My TrackiPet is not sending location updates and not responding to the 'send beep' command from the app. What could be wrong?
There are several possibilities:
The device is off – Check if the device responds to a short button press. An LED light should flick on.
The device is on but shut down – If the App indicates that your device is shut down, activate the ‘send beep’ command. The device should start communicating shortly.
The device is on but doesn’t send location updates – Your dog is probably indoors and in the proximity of a known WiFi network. The device should resume location updates when your dog goes outside.
The device is on but not responding to the ‘send beep’ command – Please contact our support team.
How do I unlink a device from my account?